Education High school graduate
Language Skills English and at least another language.
QUALIFICATIONS:
Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment and previous slot technician work experience in live casinos preferred.
Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
RESPONSIBILITIES:
- Adjusts slot machines, video games, coin-handling, card shuffling and all other machines and equipment following manufacturer's specifications, using hand and power tools. Conducts general maintenance and/or service on all machines and equipment.
- Fills machines with coins and tests electrical and coin-handling systems
- Examines defective machines to determine causes of malfunctions.
- Collects coins and currency from change machines and makes settlements with cashier cage to balance assets and cash retrieved from the machines.
- Prepares written authorization for jackpot payouts and presents to Cashier and/or Casino management based on established Casino Operations policies.
- Conducts daily inspections of the slots machines and equipment.
- Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively.
- Maintains an awareness of the guests to avoid possible security problems. Observes players and machine operation for improper use or possible security problems. Notifies management and/or security of suspicious behavior.
- Completes paperwork and/or reports on as per voyage, monthly and/or quarterly basis.
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