overview
Usually the second in line for passenger issues (after Reception). The job is that of a customer service provider with a dedicated desk also offering concierge functions.
Often queries and problems can be redirected personally, but equally this position
allows the freedom and scope to simply ‘put things right’.
joint responsibilities
In conjunction with the hosting team you will be responsible for:
Assisting the stage manager when required (spots etc) sole responsibilities
Follow up items in the Reception’s complaint log
Dealing with cabin upgrades
Promoting and actioning future cruise sales
Delivering future cruise presentations
Maintaining future cruise desk and special offers notices
Co-ordinating gift packages including flowers, cards, etc.
Maintaining added value cabin set up and stocks
Overseeing the welfare of the priority guests and execution of all the added
value in cabin products on turnaround and throughout the cruise
Handling any special coach service issues
Production of birthday, anniversary and special occasion cards
Organising & hosting of tables for dinner
Where required actioning other special occasions (weddings, vow renewals,
functions etc.)
Activating and maintaining Passenger Insurance Claims
Overseeing passenger medical disembarkations in conjunction with all
relevant parties including agents and insurers
Tour escorting as required by Shore-Excursion Manager
Booking and selling port transfer taxi/limo services
Passenger announcements over the P/A when required
Assisting Passenger Services Director as required
Any other duties as required or specified by your line manager
Booking & selling port transfer taxi/limo service
line management
Reporting directly to Passenger Services Director notes
This is a developing role incorporating both excellent customer service skills in
conjunction with the knowledge and expertise required for future cruises sales and
presentations, a good manner and patience is essential. Good passenger awareness
is essential, often helping identify problems before they arise and ensuring that the
passengers feel cared for as individuals. It’s a moderately independent role and
requires self-motivation and organisation.
Global Bereederung GmbH
Einsteinstr 1,
81675, München,
Germany
Tel: +49 89 47 02 7514
Please apply with your Maritime-Union.com Application Form at Email: HIDDEN LINK - PLEASE LOGIN or REGISTER Location: Worldwide
Usually the second in line for passenger issues (after Reception). The job is that of a customer service provider with a dedicated desk also offering concierge functions.
Often queries and problems can be redirected personally, but equally this position
allows the freedom and scope to simply ‘put things right’.
joint responsibilities
In conjunction with the hosting team you will be responsible for:
Assisting the stage manager when required (spots etc) sole responsibilities
Follow up items in the Reception’s complaint log
Dealing with cabin upgrades
Promoting and actioning future cruise sales
Delivering future cruise presentations
Maintaining future cruise desk and special offers notices
Co-ordinating gift packages including flowers, cards, etc.
Maintaining added value cabin set up and stocks
Overseeing the welfare of the priority guests and execution of all the added
value in cabin products on turnaround and throughout the cruise
Handling any special coach service issues
Production of birthday, anniversary and special occasion cards
Organising & hosting of tables for dinner
Where required actioning other special occasions (weddings, vow renewals,
functions etc.)
Activating and maintaining Passenger Insurance Claims
Overseeing passenger medical disembarkations in conjunction with all
relevant parties including agents and insurers
Tour escorting as required by Shore-Excursion Manager
Booking and selling port transfer taxi/limo services
Passenger announcements over the P/A when required
Assisting Passenger Services Director as required
Any other duties as required or specified by your line manager
Booking & selling port transfer taxi/limo service
line management
Reporting directly to Passenger Services Director notes
This is a developing role incorporating both excellent customer service skills in
conjunction with the knowledge and expertise required for future cruises sales and
presentations, a good manner and patience is essential. Good passenger awareness
is essential, often helping identify problems before they arise and ensuring that the
passengers feel cared for as individuals. It’s a moderately independent role and
requires self-motivation and organisation.
Global Bereederung GmbH
Einsteinstr 1,
81675, München,
Germany
Tel: +49 89 47 02 7514
Please apply with your Maritime-Union.com Application Form at Email: HIDDEN LINK - PLEASE LOGIN or REGISTER Location: Worldwide
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