Description
Imagine a unique and enriching opportunity to explore your true potential, to achieve success as part of a stellar team, to travel to exotic locations and provide extraordinary service in an amazingly social environment. If you have a passion for excellence, exuberant energy, and the ambition for a rewarding career, journey onboard as an Azamara Club Cruises team member. It's the experience of a lifetime!
We are currently seeking Shore Excursions Managers to join our team. This position has an exciting responsibility to manage our onboard Shore Excursions Program and deliver excellent guest service, while maintaining established quality goals. Potential candidates should have at least two years of shipboard experience in a shore excursions or guest relations capacity.
Responsibilities include (but are not limited to):
Maintains highest level of guest satisfaction by managing inventory of available tours for guests, preparing tour information, delivering tour talk to audiences, addressing tour sales and refund issues, sharing knowledge of ship information, and monitoring tours and rotations for efficiency
Directs, coaches, supports, supervises and evaluates performance of the Assistant Shore Excursion Manager, while managing assignment of duties and managing various assigned work stations
Responsible for maintaining and generating: tour sales budgeted figures, shore excursion video and re-writes, revenue reports, tender operations with shipboard senior management and training of new staff and point of sale terminals (POS)
Meets with Tour Operators in the ports, various departmental managers for report information and attends other work-related meetings and trainings
Ensures excellent service is provided for the highest quality guest experience
Hiring Partner Just Cruis'n Recruitment Inc.
Tel (+1) 514-475-5953
Email Please apply with your Maritime-Union.com Application Form at Email: HIDDEN LINK - PLEASE LOGIN or REGISTER
Status: Authorized Referral Source Location: Worldwide
Imagine a unique and enriching opportunity to explore your true potential, to achieve success as part of a stellar team, to travel to exotic locations and provide extraordinary service in an amazingly social environment. If you have a passion for excellence, exuberant energy, and the ambition for a rewarding career, journey onboard as an Azamara Club Cruises team member. It's the experience of a lifetime!
We are currently seeking Shore Excursions Managers to join our team. This position has an exciting responsibility to manage our onboard Shore Excursions Program and deliver excellent guest service, while maintaining established quality goals. Potential candidates should have at least two years of shipboard experience in a shore excursions or guest relations capacity.
Responsibilities include (but are not limited to):
Maintains highest level of guest satisfaction by managing inventory of available tours for guests, preparing tour information, delivering tour talk to audiences, addressing tour sales and refund issues, sharing knowledge of ship information, and monitoring tours and rotations for efficiency
Directs, coaches, supports, supervises and evaluates performance of the Assistant Shore Excursion Manager, while managing assignment of duties and managing various assigned work stations
Responsible for maintaining and generating: tour sales budgeted figures, shore excursion video and re-writes, revenue reports, tender operations with shipboard senior management and training of new staff and point of sale terminals (POS)
Meets with Tour Operators in the ports, various departmental managers for report information and attends other work-related meetings and trainings
Ensures excellent service is provided for the highest quality guest experience
Hiring Partner Just Cruis'n Recruitment Inc.
Tel (+1) 514-475-5953
Email Please apply with your Maritime-Union.com Application Form at Email: HIDDEN LINK - PLEASE LOGIN or REGISTER
Status: Authorized Referral Source Location: Worldwide
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