Department: Hotel
Location: Shipboard
Position Type: Full Time
Description
Overall objective:
To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements;
Implement and maintain guidelines and procedures set out by Oceania Cruises.
To ensure the ultimate guest experience onboard OCI vessels by aiding effective communication of information through all departments;
Providing Concierge service to all guests onboard, dealing with all special requests/needs as required within this market segment
Ensure Destinations team provide standards of service consistent with OCI expectations;
Ensure appropriate follow up on guest issues addressed to the Destinations Desk;
Profile:
Worked in a luxury environment as Destinations Manager for at least 3+ years
Understanding of the highest level of service;
Must have fulfilled equivalent position on a medium+ sized ship
Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential
Well organized; a multi-tasker
Used to dealing with complaint handling
Used to dealing with special requests and used to achieving results
Ability to manage the Destinations Team
Great at customer service and building positive relations with guests and colleagues
Ability to work under pressure and maintain a pleasant working environment
Excellent administrative skills; computer literate – Word/excel/Fidelio/MXP/NVS and similar
Excellent communication skills.
Strong leadership skills and practice ‘leadership by example;
Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position
Ability to work in an international environment;
Excellent appearance
Please apply with your Maritime-Union.com Application Form at Email: HIDDEN LINK - PLEASE LOGIN or REGISTER Location: Worldwide
Location: Shipboard
Position Type: Full Time
Description
Overall objective:
To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements;
Implement and maintain guidelines and procedures set out by Oceania Cruises.
To ensure the ultimate guest experience onboard OCI vessels by aiding effective communication of information through all departments;
Providing Concierge service to all guests onboard, dealing with all special requests/needs as required within this market segment
Ensure Destinations team provide standards of service consistent with OCI expectations;
Ensure appropriate follow up on guest issues addressed to the Destinations Desk;
Profile:
Worked in a luxury environment as Destinations Manager for at least 3+ years
Understanding of the highest level of service;
Must have fulfilled equivalent position on a medium+ sized ship
Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential
Well organized; a multi-tasker
Used to dealing with complaint handling
Used to dealing with special requests and used to achieving results
Ability to manage the Destinations Team
Great at customer service and building positive relations with guests and colleagues
Ability to work under pressure and maintain a pleasant working environment
Excellent administrative skills; computer literate – Word/excel/Fidelio/MXP/NVS and similar
Excellent communication skills.
Strong leadership skills and practice ‘leadership by example;
Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position
Ability to work in an international environment;
Excellent appearance
Please apply with your Maritime-Union.com Application Form at Email: HIDDEN LINK - PLEASE LOGIN or REGISTER Location: Worldwide
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