Major responsibilities of a Operation Manager are to:
- Routine inspections in all housekeeping areas.
- Spot checks on rooms throughout the operation on a regular basis reporting any inappropriate behavior or poor hygiene standards to the Project Manager.
- Responsible for maintaining service standards in accordance with established policies and procedures.
- Responsible for continually checking that the required service standards are set, implemented and monitored
- Responsible for ensuring guests receives the highest possible level of service to maintain overall satisfaction on a consistent basis. 80% satisfaction based on customer surveys which should be done twice a year.
- Responsible for evaluating, responding to, and taking necessary action regarding guest comments relating to the provided services and to build up and maintain good guest relationships with residents.
- Contribute to the profitability of the different departments by controlling all costs.
- Prepare a monthly action plan with targets for all departments to control costs and expenses
Adherence to stock control of Food, chemicals and equipment (controlling costs)
Management and control of equipment assets.
- To operate an effective daily check and to ensure recording of daily check lists and reports, with following-up with the appropriate person or department concerned.
- Control all store requisitions to keep close monitor on the cluster expenses.
- Complete control of the payroll through checking all duty rosters and monthly time sheets.
- Coordinate with other departments to make sure all hygiene trainings & necessary legal certification is in place within your cluster.
- Manage the cluster Budget within the laid down frame work.
- Complete the daily cluster report including all the information required
- Monitor the food service counters maintaining a high level of food service.
- Check that all meals that come to the cluster are correct and of a very high standard.
- Monitor and report on all waste to the “Quality & cost controller”
- Check that all the receiving and managing of the food is done in accordance with the laid down standards.
- Check that all food samples are taken and stored correctly.
- Check that all the due diligence checks are being done and recorded correctly.
- Control and monitor all requisitions the stores.
- Record all requisitions with their associated costs to be put into your monthly report.
- Ensuring that the responsibility and authority of all staff who manage, perform and verify work affecting quality, safety and the environment is defined.
- Identifying and providing adequate resources for managing, performing and verifying work affecting the quality of the services and the safety of those employees performing these services.
- Ensuring all appropriate actions are taken to implement the HSEQ polices associated procedures and legislative requirements.
- Monitoring HSEQ performance within their area of responsibility.
- Demonstrating commitment to HSEQ through participation in formal and informal discussions, workplace visits and hazard inspections.
- Participating where required in the resolution of safety issues.
- Reviewing all incidents and preparing reports if appropriate.
- Participating in the HSEQ steering team meetings where required.
- Ensuring consultation with employees on matters pertaining to HSEQ, particularly on any workplace changes which have an impact on these components.
- Initiating actions to improve HSEQ performance.
- Comply with ADNH Compass IMS standards that include ISO 22000 & 2005; OHSAS 18001:2007; ISO 14001:2004 & ISO 9001:2008 as appropriate.
- Successful completion of mandatory trainings (BOSIET, Sea Survival, H2S, Fire Safety or any other contractually specified trainings)
Desired Skills and Experience :
Should have a minimum of 7 years’ experience in similar position with a contract catering company and very good communication skills in English with strong interpersonal and leadership skills. Must be willing to accept challenges and be a team player.
- Male or Female candidates
- Hotel Background with involvement in Banquet function. Location: Worldwide
- Routine inspections in all housekeeping areas.
- Spot checks on rooms throughout the operation on a regular basis reporting any inappropriate behavior or poor hygiene standards to the Project Manager.
- Responsible for maintaining service standards in accordance with established policies and procedures.
- Responsible for continually checking that the required service standards are set, implemented and monitored
- Responsible for ensuring guests receives the highest possible level of service to maintain overall satisfaction on a consistent basis. 80% satisfaction based on customer surveys which should be done twice a year.
- Responsible for evaluating, responding to, and taking necessary action regarding guest comments relating to the provided services and to build up and maintain good guest relationships with residents.
- Contribute to the profitability of the different departments by controlling all costs.
- Prepare a monthly action plan with targets for all departments to control costs and expenses
Adherence to stock control of Food, chemicals and equipment (controlling costs)
Management and control of equipment assets.
- To operate an effective daily check and to ensure recording of daily check lists and reports, with following-up with the appropriate person or department concerned.
- Control all store requisitions to keep close monitor on the cluster expenses.
- Complete control of the payroll through checking all duty rosters and monthly time sheets.
- Coordinate with other departments to make sure all hygiene trainings & necessary legal certification is in place within your cluster.
- Manage the cluster Budget within the laid down frame work.
- Complete the daily cluster report including all the information required
- Monitor the food service counters maintaining a high level of food service.
- Check that all meals that come to the cluster are correct and of a very high standard.
- Monitor and report on all waste to the “Quality & cost controller”
- Check that all the receiving and managing of the food is done in accordance with the laid down standards.
- Check that all food samples are taken and stored correctly.
- Check that all the due diligence checks are being done and recorded correctly.
- Control and monitor all requisitions the stores.
- Record all requisitions with their associated costs to be put into your monthly report.
- Ensuring that the responsibility and authority of all staff who manage, perform and verify work affecting quality, safety and the environment is defined.
- Identifying and providing adequate resources for managing, performing and verifying work affecting the quality of the services and the safety of those employees performing these services.
- Ensuring all appropriate actions are taken to implement the HSEQ polices associated procedures and legislative requirements.
- Monitoring HSEQ performance within their area of responsibility.
- Demonstrating commitment to HSEQ through participation in formal and informal discussions, workplace visits and hazard inspections.
- Participating where required in the resolution of safety issues.
- Reviewing all incidents and preparing reports if appropriate.
- Participating in the HSEQ steering team meetings where required.
- Ensuring consultation with employees on matters pertaining to HSEQ, particularly on any workplace changes which have an impact on these components.
- Initiating actions to improve HSEQ performance.
- Comply with ADNH Compass IMS standards that include ISO 22000 & 2005; OHSAS 18001:2007; ISO 14001:2004 & ISO 9001:2008 as appropriate.
- Successful completion of mandatory trainings (BOSIET, Sea Survival, H2S, Fire Safety or any other contractually specified trainings)
Desired Skills and Experience :
Should have a minimum of 7 years’ experience in similar position with a contract catering company and very good communication skills in English with strong interpersonal and leadership skills. Must be willing to accept challenges and be a team player.
- Male or Female candidates
- Hotel Background with involvement in Banquet function. Location: Worldwide
- Candidates (citizens):
- Malaysia
Job added by Argo Engineering Sdn Bhd
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About Argo Engineering Sdn Bhd
ARGO Engineering Sdn. Bhd. (ARGO) is an established Engineering, Procurement and Construction (EPC) Consultant for Marine, Oil & Gas, Civil & Building Construction, Offshore maintenance and minor fabrication works. ARGO provides the following services through our collaborations with local Read more
