SHIPBOARD SALES ASSOCIATE - DUTCH LANGUAGE
Amsterdam, Netherlands
We recruit hospitality candidates from Western Europe to work on some of the most luxurious cruise ships and river cruises in the world.
JOB DESCRIPTION
POSITION SUMMARY:
The Shipboard Sales Associate will provide our high quality retailing standards, continuously driving maximum sales results and superior quality guest service.
PRIMARY RESPONSIBILITIES:
Sales
Achieve/exceed sales goals as outlined by the company.
Achieve/exceed promotional targets, including the Critical Success Factors, as outlined by the company.
Utilize add-on selling, cross-selling, and merchandise upgrading techniques to meet the guest’s needs and maximize sales.
Inform the guest of in-store specials and promotions and their advantages in order to drive sales.
Successfully close sales by advising the guest of our warranty and “Shop with Confidence” guarantee policy, along with the primary reasons to choose Starboard as their vacation retailer.
Accurately process sales quickly and efficiently through the POS system.
Service
Acknowledge and offer a welcoming greeting to the guest as they enter the store.
Initiate a friendly conversation and establish rapport with each guest.
Ask open-ended questions to determine guest needs and accurately answer questions in a helpful and courteous manner.
Present merchandise with enthusiasm, and assist in the selection by making recommendations to the guest.
Create value to the guest by explaining features and benefits regarding the merchandise with accuracy.
Accurately advise the guest on use/care of the merchandise in order to close the sale.
Always thank the guest for visiting the store and give them to a reason to return.
Merchandise & Visual
Accurately receive and check-in merchandise deliveries to the vessel.
Ensure all merchandise is accurately SKU’d and priced at all times.
Always present a clean, neat and tidy store according to Corporate HQ’s visual merchandising directives (i.e. PQ’s – Presentation Quality).
Keep shelves and fixtures organized and fully replenished on a timely and ongoing basis.
· Partner with the visual team for merchandise placement and display maintenance.
Loss Prevention
Maintain an awareness of high shrink merchandise within the shops.
Demonstrate integrity and honesty in all interactions with guests and associates.
Report sources of potential loss and/or shop thefts to Gift Shop Manager or company hotline.
Maintain an accurate updated Associate Declaration Form.
Assist in periodic inventories and cycle counts as required.
Comply with Daily Seal Log and Key Log Procedures of all shop doors and lockers.
Safety
Comply with all safety, security, and environmental policies as outlined by Corporate HQ and cruise line partners.
Report to management any incidences of illnesses/work related injuries.
KEY COMPETENCIES:
Integrity & Trust
Drive for Results
Customer Focus
Approachability
Action-Orientation
Team Player
High Energy
JOB SKILLS REQUIRED:
Ability to communicate clearly and effectively with guests and colleagues.
Ability to accomplish goals in a team atmosphere.
Ability to work in a fast-paced environment.
Ability to take initiative in self-development.
Ability to remain flexible in work assignments.
Ability to follow direction and guidance as given by management.
Ability to learn and transfer solid product knowledge.
Ability to continuously lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required.
Ability to physically participate and effectively contribute in cruise line’s boat safety and emergency life-saving drills as required.
REQUIRED EXPERIENCE:
Must be 21 years or older
2 Years of retail experience
High School diploma or equivalent
Basic computer skills
Proficient English-language speaking, reading, and writing skills
Multiple language skills as required for certain ship assignments
QUALIFICATIONS
- You need to speak Dutch Fluently
- You need to speak english fluently
- You need to have a min age of 19 for river ships and 21 for ocean cruise ships
- You need to have previous hospitality experience
- A degree in Hospitality or previous ship experience is an advantage
ADDITIONAL INFORMATION
We look forward to receiving your application!All your information will be kept confidential according to EEO guidelines.
Cruise Carreras
Please apply with your Maritime-Union.com Application Form at Email: HIDDEN LINK - PLEASE LOGIN or REGISTER Location: Netherlands
Amsterdam, Netherlands
We recruit hospitality candidates from Western Europe to work on some of the most luxurious cruise ships and river cruises in the world.
JOB DESCRIPTION
POSITION SUMMARY:
The Shipboard Sales Associate will provide our high quality retailing standards, continuously driving maximum sales results and superior quality guest service.
PRIMARY RESPONSIBILITIES:
Sales
Achieve/exceed sales goals as outlined by the company.
Achieve/exceed promotional targets, including the Critical Success Factors, as outlined by the company.
Utilize add-on selling, cross-selling, and merchandise upgrading techniques to meet the guest’s needs and maximize sales.
Inform the guest of in-store specials and promotions and their advantages in order to drive sales.
Successfully close sales by advising the guest of our warranty and “Shop with Confidence” guarantee policy, along with the primary reasons to choose Starboard as their vacation retailer.
Accurately process sales quickly and efficiently through the POS system.
Service
Acknowledge and offer a welcoming greeting to the guest as they enter the store.
Initiate a friendly conversation and establish rapport with each guest.
Ask open-ended questions to determine guest needs and accurately answer questions in a helpful and courteous manner.
Present merchandise with enthusiasm, and assist in the selection by making recommendations to the guest.
Create value to the guest by explaining features and benefits regarding the merchandise with accuracy.
Accurately advise the guest on use/care of the merchandise in order to close the sale.
Always thank the guest for visiting the store and give them to a reason to return.
Merchandise & Visual
Accurately receive and check-in merchandise deliveries to the vessel.
Ensure all merchandise is accurately SKU’d and priced at all times.
Always present a clean, neat and tidy store according to Corporate HQ’s visual merchandising directives (i.e. PQ’s – Presentation Quality).
Keep shelves and fixtures organized and fully replenished on a timely and ongoing basis.
· Partner with the visual team for merchandise placement and display maintenance.
Loss Prevention
Maintain an awareness of high shrink merchandise within the shops.
Demonstrate integrity and honesty in all interactions with guests and associates.
Report sources of potential loss and/or shop thefts to Gift Shop Manager or company hotline.
Maintain an accurate updated Associate Declaration Form.
Assist in periodic inventories and cycle counts as required.
Comply with Daily Seal Log and Key Log Procedures of all shop doors and lockers.
Safety
Comply with all safety, security, and environmental policies as outlined by Corporate HQ and cruise line partners.
Report to management any incidences of illnesses/work related injuries.
KEY COMPETENCIES:
Integrity & Trust
Drive for Results
Customer Focus
Approachability
Action-Orientation
Team Player
High Energy
JOB SKILLS REQUIRED:
Ability to communicate clearly and effectively with guests and colleagues.
Ability to accomplish goals in a team atmosphere.
Ability to work in a fast-paced environment.
Ability to take initiative in self-development.
Ability to remain flexible in work assignments.
Ability to follow direction and guidance as given by management.
Ability to learn and transfer solid product knowledge.
Ability to continuously lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required.
Ability to physically participate and effectively contribute in cruise line’s boat safety and emergency life-saving drills as required.
REQUIRED EXPERIENCE:
Must be 21 years or older
2 Years of retail experience
High School diploma or equivalent
Basic computer skills
Proficient English-language speaking, reading, and writing skills
Multiple language skills as required for certain ship assignments
QUALIFICATIONS
- You need to speak Dutch Fluently
- You need to speak english fluently
- You need to have a min age of 19 for river ships and 21 for ocean cruise ships
- You need to have previous hospitality experience
- A degree in Hospitality or previous ship experience is an advantage
ADDITIONAL INFORMATION
We look forward to receiving your application!All your information will be kept confidential according to EEO guidelines.
Cruise Carreras
Please apply with your Maritime-Union.com Application Form at Email: HIDDEN LINK - PLEASE LOGIN or REGISTER Location: Netherlands
Note! Companies never receive or ask for money from seafarers! Read more about Scam Jobs
