Managing support emails and inbound calls. Maintaining support SLA, handling escalations. In depth knowledge of Windows applications, troubleshooting & maintenance. Troubleshooting software related OS issues.
Required Skills
Excellent verbal & written communication.
Proficient with all Windows Operating systems
Familiar with Microsoft Office.
Troubleshooting skills
Determining the proper level of service and authority
Job added by Vertex Infosoft Solutions Pvt. Ltd.