Managing support emails and inbound calls. Maintaining support SLA, handling escalations. In depth knowledge of Windows applications, troubleshooting & maintenance. Troubleshooting software related OS issues.
Required Skills
Excellent verbal & written communication.
Proficient with all Windows Operating systems
Familiar with Microsoft Office.
Troubleshooting skills
Determining the proper level of service and authority
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Job added by Vertex Infosoft Solutions Pvt. Ltd.
About Vertex Infosoft Solutions Pvt. Ltd.
Vertex Infosoft Solutions Pvt. Ltd. is registered with Software Technology Parks of India (STPI) as 100% Export Oriented Unit based at India. We provide Software Products, Customized Software Development and Information Technology related Services to Shipping companies. We have a strong and highly s Read more
