Department: Hotel
Location: Shipboard
Position Type: Full Time
Description
Overall objective:
To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements;
Implement and maintain guidelines and procedures set out by Oceania Cruises.
To ensure the ultimate guest experience onboard OCI vessels by aiding effective communication of information through all departments
Providing excellent service to all guests onboard, dealing with all special requests/needs as required within this market segment
Ensure appropriate follow up on guest issues addressed to the Destinations Desk
Profile:
Worked in a luxury environment cruise environment for several years experience as a Destination Staff or Asst Destinations Manager.
Understanding of the highest level of service
Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential
Well organized; a multi-tasker
Used to dealing with complaint handling
Used to dealing with special requests and used to achieving results
Great at customer service and building positive relations with guests and colleagues
Ability to work under pressure and maintain a pleasant working environment
Excellent administrative skills; computer literate – Word/excel/Fidelio/MXP/NVS and similar
Excellent communication skills., good written and spoken English
Strong leadership skills and practice ‘leading by example
Outgoing personality, open minded and flexible
Ability to work in an international environment
Excellent appearance
Please apply with your Maritime-Union.com Application Form at Email: HIDDEN LINK - PLEASE LOGIN or REGISTER Location: Worldwide
Location: Shipboard
Position Type: Full Time
Description
Overall objective:
To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements;
Implement and maintain guidelines and procedures set out by Oceania Cruises.
To ensure the ultimate guest experience onboard OCI vessels by aiding effective communication of information through all departments
Providing excellent service to all guests onboard, dealing with all special requests/needs as required within this market segment
Ensure appropriate follow up on guest issues addressed to the Destinations Desk
Profile:
Worked in a luxury environment cruise environment for several years experience as a Destination Staff or Asst Destinations Manager.
Understanding of the highest level of service
Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential
Well organized; a multi-tasker
Used to dealing with complaint handling
Used to dealing with special requests and used to achieving results
Great at customer service and building positive relations with guests and colleagues
Ability to work under pressure and maintain a pleasant working environment
Excellent administrative skills; computer literate – Word/excel/Fidelio/MXP/NVS and similar
Excellent communication skills., good written and spoken English
Strong leadership skills and practice ‘leading by example
Outgoing personality, open minded and flexible
Ability to work in an international environment
Excellent appearance
Please apply with your Maritime-Union.com Application Form at Email: HIDDEN LINK - PLEASE LOGIN or REGISTER Location: Worldwide
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