CHAMBERMAID - LUXURY CRUISE SHIP Lissabon, Portugal
We recruit hospitality candidates from Western Europe to work on some of the most luxurious cruise ships and river cruises in the world.
JOB DESCRIPTION
Trainee Stateroom Attendant Job Description
Purpose Statement
To maintain the highest standards of cleanliness in Guest Staterooms, corridors and assigned pantries and to clean and sanitize isolation rooms in accordance to Company policy.
To keep lockers, trolleys and cleaning equipment tidy and organized at all times.
To provide Guests with turndown service every evening and to replenish drinks, fruit, amenities and towels when necessary.
To provide a six star service and to deal with Guest complaints and comments in an efficient and timely manner.
Reports Directly to
1st Assistant Housekeeper/Assistant Housekeeper (Onboard) as per assigned section
Reporting Structure
Assistant Housekeeper (Onboard)
1st Assistant Housekeeper (Onboard)
Executive Housekeeper (Onboard)
General Responsibilities
To clean assigned Guest Staterooms, sections and pantries according to schedule and instruction from the Executive Housekeeper, following the detail of USPH standards.
To log the Guests personal Laundry, send it down to the Laundry for washing, dry cleaning or pressing, and deliver it back to Guests in a timely manner.
To keep assigned lockers and corridors clean and tidy at all times and in accordance to safety rules and regulations.
To keep work trolleys organized and tidy at all times.
To ensure that all cleaning equipment is properly and securely stored away when not on duty.
To follow and execute the Housekeeping Sanitation program and to complete and update all Sanitation Log sheets as per policy.
To use the Gamazyme product in the sanitary system during regular scheduled intervals.
To clean and sanitize isolation rooms in accordance to Company policy.
To participate in the “Big Sister program” for all new Stateroom Attendants.
To provide Guests with turndown service every evening and to replenish drinks, fruit, amenities and towels on a daily basis or as necessary.
To do all deliveries (laundry, gifts, mail, reflections etc.) to Guest Staterooms.
To report work orders to the Housekeeping Office when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.
www.icma.no
To complete a Work Registration Form correctly every month and to submit it to the Executive Housekeeper in a timely manner.
To adhere to all Company Policies and Procedures, Manuals and Directives.
Other responsibilities, as assigned, but not limited to the above.
Financial Responsibilities
To be cost conscious with the use of cleaning materials, linen, towels and other consumables.
To be cost conscious with pantry food and locker inventory.
To ensure that Company property is maintained properly and treated with respect at all times.
Safety Responsibilities
To properly use Personal Protective Equipment in work areas at all times.
To practice Safe Lifting Techniques at all times.
To do In Port Manning duties as scheduled and as required by Company policy.
Emergency Duties:
o To follow instructions noted on Safety Card.
o To participate in Guest/Crew Lifeboat Drills as per instructions.
Other safety responsibilities, as assigned, but not limited to the above.
Education/Position Requirements
College Degree/Diploma beneficial.
Experience in a luxury hotel or on board a luxury cruise ship preferred.
Previous Housekeeping experience beneficial.
Very good spoken English (needs to score at least 70% in the onboard English proficiency test).
Good communication skills.
Must have very good organizational skills and show attention to detail.
Must undergo onboard USPH training.
Must have initiative and the ability to work independently.
Must be able to remain calm under pressure.
Must be service minded with an outgoing, charming and friendly personality.
Team Communication and Meetings
To attend meetings with the Housekeeping Department Staff every cruise.
Revised: January
QUALIFICATIONS
- You need to speak english fluently
- You need to have a min age of 19 for river ships and 21 for ocean cruise ships
- You need to have previous hospitality experience
- A degree in Hospitality or previous ship experience is an advantage
ADDITIONAL INFORMATION
We look forward to receiving your application!All your information will be kept confidential according to EEO guidelines.
Cruise Carreras
Please apply with your Maritime-Union.com Application Form at Email: HIDDEN LINK - PLEASE LOGIN or REGISTER Location: Worldwide
We recruit hospitality candidates from Western Europe to work on some of the most luxurious cruise ships and river cruises in the world.
JOB DESCRIPTION
Trainee Stateroom Attendant Job Description
Purpose Statement
To maintain the highest standards of cleanliness in Guest Staterooms, corridors and assigned pantries and to clean and sanitize isolation rooms in accordance to Company policy.
To keep lockers, trolleys and cleaning equipment tidy and organized at all times.
To provide Guests with turndown service every evening and to replenish drinks, fruit, amenities and towels when necessary.
To provide a six star service and to deal with Guest complaints and comments in an efficient and timely manner.
Reports Directly to
1st Assistant Housekeeper/Assistant Housekeeper (Onboard) as per assigned section
Reporting Structure
Assistant Housekeeper (Onboard)
1st Assistant Housekeeper (Onboard)
Executive Housekeeper (Onboard)
General Responsibilities
To clean assigned Guest Staterooms, sections and pantries according to schedule and instruction from the Executive Housekeeper, following the detail of USPH standards.
To log the Guests personal Laundry, send it down to the Laundry for washing, dry cleaning or pressing, and deliver it back to Guests in a timely manner.
To keep assigned lockers and corridors clean and tidy at all times and in accordance to safety rules and regulations.
To keep work trolleys organized and tidy at all times.
To ensure that all cleaning equipment is properly and securely stored away when not on duty.
To follow and execute the Housekeeping Sanitation program and to complete and update all Sanitation Log sheets as per policy.
To use the Gamazyme product in the sanitary system during regular scheduled intervals.
To clean and sanitize isolation rooms in accordance to Company policy.
To participate in the “Big Sister program” for all new Stateroom Attendants.
To provide Guests with turndown service every evening and to replenish drinks, fruit, amenities and towels on a daily basis or as necessary.
To do all deliveries (laundry, gifts, mail, reflections etc.) to Guest Staterooms.
To report work orders to the Housekeeping Office when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.
www.icma.no
To complete a Work Registration Form correctly every month and to submit it to the Executive Housekeeper in a timely manner.
To adhere to all Company Policies and Procedures, Manuals and Directives.
Other responsibilities, as assigned, but not limited to the above.
Financial Responsibilities
To be cost conscious with the use of cleaning materials, linen, towels and other consumables.
To be cost conscious with pantry food and locker inventory.
To ensure that Company property is maintained properly and treated with respect at all times.
Safety Responsibilities
To properly use Personal Protective Equipment in work areas at all times.
To practice Safe Lifting Techniques at all times.
To do In Port Manning duties as scheduled and as required by Company policy.
Emergency Duties:
o To follow instructions noted on Safety Card.
o To participate in Guest/Crew Lifeboat Drills as per instructions.
Other safety responsibilities, as assigned, but not limited to the above.
Education/Position Requirements
College Degree/Diploma beneficial.
Experience in a luxury hotel or on board a luxury cruise ship preferred.
Previous Housekeeping experience beneficial.
Very good spoken English (needs to score at least 70% in the onboard English proficiency test).
Good communication skills.
Must have very good organizational skills and show attention to detail.
Must undergo onboard USPH training.
Must have initiative and the ability to work independently.
Must be able to remain calm under pressure.
Must be service minded with an outgoing, charming and friendly personality.
Team Communication and Meetings
To attend meetings with the Housekeeping Department Staff every cruise.
Revised: January
QUALIFICATIONS
- You need to speak english fluently
- You need to have a min age of 19 for river ships and 21 for ocean cruise ships
- You need to have previous hospitality experience
- A degree in Hospitality or previous ship experience is an advantage
ADDITIONAL INFORMATION
We look forward to receiving your application!All your information will be kept confidential according to EEO guidelines.
Cruise Carreras
Please apply with your Maritime-Union.com Application Form at Email: HIDDEN LINK - PLEASE LOGIN or REGISTER Location: Worldwide
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