IT Help Desk

A global shipping operator and provider of sea transportation services is looking for an experienced IT Help Desk candidate to join their team in Malta. This is a varied role as not only will you be assisting with IT issues, you will be required to communicate problems with vessels. Ideally you will have a background gained within a ship management company and 2 years’ experience within a similar role. If you feel you have the necessary skills and experience, then we look forward to receiving your CV for this Malta based IT Help Desk role.

MAIN DUTIES AND RESPONSIBILITIES
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Report problems with vessel infrastructure and communicate using V-Sat, FBB, remote help desk
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training staff members

CANDIDATE PROFILE
- Bachelors’ degree preferred
- Minimum 2 years+ experience working in a Windows/Mac environment
- Windows, Mac OS X, Office 365
- Active Directory maintenance and Exchange 2010/2016
- Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
- Client PC connectivity - Ethernet, TCP/IP and VPN
- File server knowledge
- Experience with security products
- Strong customer service and troubleshooting skills
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
- Experience researching, analyzing and interpreting automated system problems
- Team interaction
- Stress tolerance Location: Worldwide

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