IT SUPPORT TECHNICIAN - SECOND LINE

To provide second line technical support to the NMG Business units and vessels globally in order to maintain IT business systems, data security and efficiency. This position enables IT systems and security to be maintained globally for all user’s vessel and sites on a daily basis.

Responsibilities

• Troubleshoot I.T issues
• Build, service and maintain vessel networks including site visits when required for build, refresh and out of management tasks
• Ensure daily, weekly and monthly tasks are complete on schedule and according to IT process
• Ensure business support processes are followed and documented
• Ensure that the asset database is maintained at all times
• Responsible for installing authorised software on desktops/laptops as required
• Highlighting improvements to processes to the IT Support Team Leader
• Responsible for supporting issues with IT equipment including scanners and printers
• Working closely with stakeholders in the business to improve customer relations and technical support
• Ensure that all calls are logged and the system is kept up to date
• Where required to do so supervise/mentor junior IT support technicians as required

You may be asked from time to time to undertake other tasks that’s are considered to be relevant to your position

Requirements

• HNC/HND or equivalent experience in I.T
• Supporting PC hardware, printers, scanners, peripherals and mobile devices.
• Experience of client PC connectivity (VPN, Ethernet and TCP/IP)
• Experience of MS Office including Office 365
• Support for Windows 7 & 10
• Active Directory Admin
• Professional qualifications in Microsoft applications and system support and administration
• Willing to travel at short notice, be part of an on call rota and have a flexible approach