Duty Manager, Birkenhead

As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 5,900 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively support the daily business.  

Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places. 
We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants. 

Embark on an exciting career with Stena Line, a leading ferry operator committed to delivering exceptional maritime experiences. 

Due to expansion we are now seeking a dynamic and skilled Duty Manager to steer our team towards excellence. As a Duty Manager, you will play a pivotal role in ensuring the smooth operation of our services, fostering a customer-centric environment, and upholding our commitment to safety and efficiency. 

If you are a passionate leader with a proven track record in operational management, ready to navigate challenges and set sail towards success, we invite you to be a part of our crew. Seize this opportunity to contribute to the seamless functioning of one of the world's foremost ferry companies. Join Stena Line, where your career sets sail and possibilities are as vast as the open sea. 

Some of your key responsibilities:  

• Provide effective leadership and direction to the operational team 
• Carry out yearly People Processes such as Review and Development dialogue, identify talent and successors, employee survey as well as deal with rehabilitation as well as performance issues.  
• Day to day management of all operational activities to achieve a safe and efficient port operations and maintain vessel schedules. 
• Foster a caring and collaborative work environment. 
• Be a role model when it comes to digitalisation.  
• Ensure customer expectations are met through a quality service and experience. 
• Compliance with all company and regulatory Health and Safety procedures 
• Conduct regular safety audits, toolbox talks and inspections. 
• Compliance with ISPS code and local security requirements 
• Management of all resources to provide a safe, efficient and port operations that are in Line with Stena Line values 
• Accurate and timely communications both internally and externally 
• Identify training needs, plan and execute for Stena Line training (currently mostly e-learning) within the operational team 
• Communicate with external stakeholders, including port authorities and suppliers 
• Coordinate responses to emergencies or critical incidents and ensuring employees are trained in emergency procedures. 

What you will experience 
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers. 

 BENEFITS. 
- Concessionary travel on any route on the Irish Sea/North Sea 
- Company pension & life assurance scheme 
- A generous holiday allowance of 20 days plus bank holidays  
- Recognition scheme  
- Employee Assistance Programme  
- Great working environment Sea and Shore  
- Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities 

Who you are 
At Stena Line your personality matters as much as how good you are at what you do. Regardless of your role, welcoming, caring and reliable guides you in your everyday work and the challenges you face. As a Duty Manager you will have the ability to lead your team through challenges, coupled with a keen eye for detail, ensuring seamless delivery of our services. You will thrive in a fast-paced environment, maintaining composure under pressure while consistently prioritizing safety and efficiency. 

Requirements: 

• Proven minimum of 3 years supervisory experience in an operational enviroment.
• Role modeling leadership, Communications and digitalisation. 
• Knowledge of safety and employee relations regulations 
• Ability to liaise effectively with team members, other departments, and external stakeholders 
• Full UK Driving License 

Interested?  
This is a full-time, permanent position based in Birkenhead within our Ports and Terminals department. To apply, please register your profile and send in your CV in English as soon as possible but no later than 29th July, 2024. We are having an ongoing selection, so do not wait with your application. Please note that due to GDPR we do not accept applications via e-mail or postal service. 

If you have any questions about the recruitment process you are welcome to contact Kathryn Gallagher, Junor Talent Acquisition Partner.  

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.