Operations Manager

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Operations Manager
Smile Group Travel is a company that specialise in sports tours both for participation tours and for supporters tours. For participation tours, our clients are Professional Sports teams, Amateur Clubs, Schools and other educational establishments. We offer tours to all major sports destinations and also to many less well known. For consumer tours, we offer opportunities to travel overseas to watch and support an array of sporting events.

Smile Group Travel has established an excellent reputation for delivering high quality tours and this combined with a strong sales and marketing strategy has resulted in significant growth for the company. As a result of this growth, the organisation requires an Operations Manager. This is a crucial role to allow the growth to be maintained and in fact accelerate further.

The ideal candidate will have a strong background as an Operations Manager within a travel tour operator and will be looking to join a business that has the capacity and ambition to be a market leader in a very short period of time

Smile is part of the Cruise & Maritime Holdings group of businesses and is based at the company headquarters in Purfleet, Essex.

Central facilities such as IT, Finance, HR and facilities are provided by the parent company so, this role is very focused on supporting the development of the business.
Line Management

The Operations Managerwill report directly to the Managing Director.
Duties & Responsibilities

The role will involve managing all aspects of the support of the business broken down into three main areas:-

Creating new tour products – this will be a combination of tours for new destinations or for new tours to existing destinations.
Creating quotes for client requirements.
Pre-tour management inc. all finance issues and regular interaction with clients and consumers.

The role will be a combination of hands on management of these issues and managing a small and growing team.

There will also be involvement in sales and marketing issues including the strategy for the business.
The specific responsibilities will be:

Develop and maintain a set of best practice principles to ensure a consistent quality output.

Ensure all tours comply with required Risk Management principles.

Drive continued improvement in quality of delivery by surveying customers, evaluating our service and identifying areas of improvement or opportunity.

Produce management information to support the sales effort, as required

Monitor the competitive landscape and identify new innovations or opportunities for greater market penetration

Support management with hiring requirements to support the growing needs of the business

Support marketing and social media initiatives to showcase the company's tour products and testimonials

Develop relationships with all overseas and domestic partners who assist with our tours

Embed all internal change initiatives into operating processes and act as conduit between the sales teams and support functions

Provide support to the management team on relevant projects

Managing the processing of new sales leads and ensuring databases are updated and maintained.
Personal Qualities

Ability to multi task and meet challenging deadlines

Resourceful and attentive to detail

Strong management and leadership qualities

Exceptional organisational skills

Fast learner and adaptable

Ability to work independently and as a team

Decisive and a confident communicator
Working Hours

Standard office hours are Monday to Friday from 09.00 to 17.30hrs. A day off in lieu will be provided for Saturday/Sunday working, as advised by the Line Manager and subject to staffing rota.


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Job added by Cruise & Maritime Voyages Limited

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