Reporting to the Director of Operations, the Customer Service Representative’s primary responsibility is creating a positive customer experience by understanding and meeting clients’ service needs quickly, professionally and accurately. Success in this role will be determined by satisfied clients.
Your goals include specific objectives around the quality and timeliness of processing input/ output, resolving clients’ inquiries, along with other objectives related to teamwork, customer service standards and personal development. As the primary point of contact and “face of our Group” you are responsible for contributing to the provision of human, straightforward and knowledgeable service through your daily interactions, to foster a relationship of mutual trust and confidence with clients and other team members.
Duties and Responsibilities:
Follow-ups and trouble shooting
Administering but not limited to issues of:
-Inbound and outbound shipments, transit and appointment requirements
-Inventory control, sku management and set up
-Order Management System
-Warehouse Management System
-Report Management System
-KPI performance
-Returns and Pick-ups
-Prepare reports / Load building and Tendering (Excel)
Understanding of, customer base, shipping and compliance regulations
Experience:
Experience in Warehouse Logistics (Red Prairie a definite Asset)
Minimum of 1 year Experience as a Customer Service Representative
Competencies and Skills:
Demonstrated commitment to customer service and quality
Strong organizational skills
Excellent multi-tasking ability
Excellent data entry and PC skills, experience with Microsoft Office (EXCEL a must)
Ability to work independently as well as in a team
Ability to work with minimum supervision
Flexible schedule to meet business needs
Excellent research and follow-up skills
Education and Qualification:
Experience in Warehouse Logistics (Red Prairie a definite Asset)
Post-secondary education
Pre-Employment Conditions:
As a condition of employment, this position is subject to the successful completion of a Reference Check Location: Worldwide
Your goals include specific objectives around the quality and timeliness of processing input/ output, resolving clients’ inquiries, along with other objectives related to teamwork, customer service standards and personal development. As the primary point of contact and “face of our Group” you are responsible for contributing to the provision of human, straightforward and knowledgeable service through your daily interactions, to foster a relationship of mutual trust and confidence with clients and other team members.
Duties and Responsibilities:
Follow-ups and trouble shooting
Administering but not limited to issues of:
-Inbound and outbound shipments, transit and appointment requirements
-Inventory control, sku management and set up
-Order Management System
-Warehouse Management System
-Report Management System
-KPI performance
-Returns and Pick-ups
-Prepare reports / Load building and Tendering (Excel)
Understanding of, customer base, shipping and compliance regulations
Experience:
Experience in Warehouse Logistics (Red Prairie a definite Asset)
Minimum of 1 year Experience as a Customer Service Representative
Competencies and Skills:
Demonstrated commitment to customer service and quality
Strong organizational skills
Excellent multi-tasking ability
Excellent data entry and PC skills, experience with Microsoft Office (EXCEL a must)
Ability to work independently as well as in a team
Ability to work with minimum supervision
Flexible schedule to meet business needs
Excellent research and follow-up skills
Education and Qualification:
Experience in Warehouse Logistics (Red Prairie a definite Asset)
Post-secondary education
Pre-Employment Conditions:
As a condition of employment, this position is subject to the successful completion of a Reference Check Location: Worldwide
Job added by Metro Supply Chain Group
Note! Companies never receive or ask for money from seafarers! Read more about Scam Jobs
About Metro Supply Chain Group
The Metro Supply Chain Group of Companies is the leading Canadian provider of third party logistics (3PL) services across Canada.
We maintain our small business roots with a flat organization structure capable of making strategic decisions quickly and effectively.
The Group has been in operati Read more
